CALL US: 1-(855)902-7116
PLEASE CAREFULLY READ THESE TERMS OF USE AND CONDITIONS OF SALE BEFORE PLACING AN ORDER ONLINE OR OTHERWISE USING THIS WEBSITE OR ANY OTHER VIRGIN MEDIA WEBSITE. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND VIRGIN MEDIA.
Returns and Refunds Policy

Please read this policy carefully. This is the Return and Refund Policy of Virgin Media.

If you are not 100% satisfied with your purchase, you can request a refund for your Digital products and get a full refund.

You are eligible for a full reimbursement within 60 calendar days of your purchase.

After the 60-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two months after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us at support@wesvirign.com or call us directly at +1 (855) 902-7116
Cancellations & Terms of Service Policy

IF YOU ARE A MEMBER OF OUR AUTOMATIC RENEWAL PROGRAM AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH MONTH THE SALE WILL BE BILLED AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN OUR AUTOMATIC RENEWAL PROGRAM, YOU MAY DO SO BY EMAILING US AT SUPPORT@WESLEYVIRGIN.COM OR CALLING A CUSTOMER SERVICE REPRESENTATIVE AT THE TELEPHONE NUMBERS LISTED ON THE WEBSITE UNDER CUSTOMER SERVICE. 

You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made by calling a customer service representative at the telephone numbers listed on the Website or by calling 1-(855)902-7116.